We recently dined at Manuka, a restaurant in Marbella that prides itself on using organic ingredients. Unfortunately, the service was lacking, and my experience with the food was less than ideal. I ordered the organic beef burger, but the waiters didn’t ask how I wanted it cooked. The burger arrived almost completely raw and looked like it had been taken straight out of the fridge and cooked for only a few seconds.
When I complained to the manager, he apologized and promised to have the chef cook my burger to medium. However, to my shock, they brought me the same half-eaten burger back! I was very disappointed with the service and quality of the food. I have never seen a restaurant recook and serve the same food, especially with a hamburger that has multiple ingredients. Needless to say, I won’t be going back to Manuka anytime soon.
Spanish:
Recientemente cenamos en Manuka, un restaurante en Marbella que se enorgullece de usar ingredientes orgánicos. Desafortunadamente, el servicio fue deficiente y mi experiencia con la comida fue menos que ideal. Pedí la hamburguesa de carne orgánica, pero los camareros no preguntaron cómo quería que se cocinara. La hamburguesa llegó casi cruda y parecía que la habían sacado directamente de la nevera y la habían cocinado solo unos segundos.
Cuando me quejé con el gerente, se disculpó y prometió que el chef cocinaría mi hamburguesa a punto medio. Sin embargo, para mi sorpresa, ¡me trajeron la misma hamburguesa medio comida de vuelta! Me decepcionó mucho el servicio y la calidad de la comida. Nunca he visto que un restaurante recocine y sirva la misma comida, especialmente con una hamburguesa que tiene varios ingredientes. No volveré a Manuka en el futuro cercano.
This is my reply to your response to my original review:
Thank you for your response, but I must say I am disappointed with your lack of acknowledgement of the issues I raised. As someone who has visited and dined at various prestigious restaurants around the world, including Michelin-starred establishments, I can confidently say that the burger I received at your restaurant was not only unappetizing, but also undercooked and potentially hazardous to my health.
Your restaurant’s lenient policy regarding returned meals is not the root of the issue here. The real problem is the poor quality of your food and service. It’s concerning to hear that your manager didn’t even recommend your restaurant, and it’s even more concerning that your chef was unable to properly prepare a simple burger.
As someone who has experience in cooking and wine tasting, I would suggest that you re-evaluate your ingredients, cooking techniques, and staff training if you want to continue running a successful restaurant. It’s not about having security guards to prevent customers from taking advantage of your lenient policy, but about delivering quality food and service that your customers can enjoy and recommend to others.
I hope you take my feedback seriously and use it to improve your restaurant. Thank you for your time. Please follow me on Instagram! You can find me at @doctorfoodielondon
